Frequently asked questions
What is DriveMyCar Rentals?
DriveMyCar Rentals (DMCR) is a web-based service that promotes and facilitates private car rentals, also known as peer-to-peer (“P2P”) car sharing. The DMCR platform connects car Owners willing to rent out their car, with Drivers looking for a car to rent. By renting privately, car Owners can offset some or all of the fixed costs of car ownership. The benefits of the service extend to Drivers as well, giving them access to the largest range of private use vehicles in Australia, with excellent savings compared to traditional car rental prices. By offering over 40 car makes across short and long-term rental periods, DMCR fills a gap in the market not currently serviced by the car rental or automotive leasing sector.
How does it work?
Drivers can register online for FREE! They then can search and book cars nationwide. By simply entering the location and the required dates, the website will show all cars that match the request. Once the Driver has found the car of their choice, they will receive a quote and can then make a booking request. All booking requests are responded to within 24 to 48 hours.
If the Driver has trouble finding the right car, they can call Customer Service on 1300 993 982. (ext 3). Each listing includes up to five images, a basic description of the car, car location, availability, rental rate, minimum Driver age and booking period.
When a booking request is made, the Owner will receive notification via SMS and email. The Owner can view the Driver's profile, which contains their name, contact details and reviews. The Owner then either accepts or declines the booking request. Once accepted, the Owner and Driver receive the DMCR Agreement for Use of a Motor Vehicle.
Do I have to be a registered user to book a car?
Yes, all users must be registered to make a booking request and rent a car.
Are there any fees and charges to use the DMCR web-site?
It is completely FREE to register and search for cars. Upon acceptance of a booking request by the Owner, the Driver pays.
What's included in the fees and charges?
Car Owners and Drivers can both access Australia's largest private car rental market. DMCR makes private car rental easy.
- We provide:
- National marketing
- Australian standard rental documentation
- Roadside Assistance
- Customer Support
What happens if I cancel a booking?
The Driver and/or the Owner may cancel a booking, if the Rental Period is less than one (1) month, up to seven (7) days prior to the Commencement of Booking without incurring any cancellation fee. If the cancellation occurs within seven (7) days of the Commencement of Booking the cancelling party is liable to pay 30% of the Payment Amount to DMCR, which the cancelling party agrees is a genuine pre-estimate of the loss which DMCR may suffer as a consequence of the late cancellation, and which amount the cancelling party agree to pay to DMCR immediately on cancellation.
If the Rental Period is one (1) month or longer, the Driver and/or the Owner acknowledge that if they cancel any time before the Commencement of Booking, after they have signed the DMCR Agreement for Use of Motor Vehicle, the cancelling party (Owner or Driver) will be liable to pay to DMCR a minimum of one (1) month’s Payment Amount, which the cancelling party agrees is a genuine pre-estimate of the loss which DMCR may suffer as a consequence of the late cancellation, and which amount the cancelling party agree to pay to DMCR immediately on cancellation.
The Driver and/or Owner may cancel a booking at any time after the Commencement of Booking subject to a cancellation fee of 30% of the Payment Amount payable under the Contract, which the cancelling party agrees is a genuine pre-estimate of the loss which DMCR may suffer as a consequence of the late cancellation, and which amount the cancelling party agree to pay to DMCR immediately on cancellation.
Does DMCR provide a Rental Agreement?
Yes, the DMCR website automatically generates a DMCR Agreement for Use of a Motor Vehicle which is sent to the car Owner and the Driver on confirmation of the rental. As this is a legally binding agreement, both the car Owner and Driver must read and sign it prior to the vehicle handover.
Who does the Vehicle Inspection Report?
The Vehicle Inspection is performed by both the car Owner and Driver at the time of handover. A proper inspection involves you checking and photographing a number of key areas on the car as well as noting any current damage. All defects and scratches are marked and the odometer reading is recorded on the Vehicle Inspection Report. Both parties must sign the Inspection Report. The same applies when the car is returned.
Does DMCR provide comprehensive car insurance?
Yes, DMCR has developed a unique motor fleet insurance policy underwritten by an APRA-approved insurer in Australia. The cover provides full Comprehensive Insurance for the car when it is rented out via the DMCR website. A copy of the Comprehensive Insurance policy and policy wording can be found on the website. The Comprehensive Insurance does not include third-party personal injury which is covered by the Car Owner’s Compulsory Third-Party (CTP) insurance. For more details please refer to question 14. What about Compulsory Third-Party insurance.
Who pays for comprehensive car insurance?
Comprehensive Car insurance is provided to all car Owners when their car is rented out. All insurance costs are recouped from the Driver during the rental period.
What happens if the car gets damaged or is involved in an accident?
In the event of minor damage, the Driver must contact the car Owner immediately. If the damage is deemed to be non-fair wear and tear, the Driver must pay for the damage repair up to the Insurance Excess amount shown in the DMCR Agreement for Use of a Motor Vehicle. In the event of an accident, the Driver must comply with the relevant state laws, such as checking whether anyone has been injured, exchange information with any involved party, and report the accident to the police and the car Owner. The car Owner is to then lodge an accident claim via their DMCR online account.
Who pays for the insurance excess?
In the event of an insurance claim for vehicle damage, the Driver must pay up to the Insurance Excess amount shown in the DMCR Agreement for Use of a Motor Vehicle.
Who pays for car servicing and car registration?
Normally, car servicing and registration are paid for by the car Owner.
What about Compulsory Third-Party (CTP) Insurance?
All car Owners must ensure that they have a valid and appropriate Compulsory Third-Party (CTP) insurance for their car whilst it is being rented out to a Driver. In particular, if the CTP insurance policy cover is listed as “private” cover, the Driver may not be covered for third-party personal injury. In order to ensure cover a “commercial” or “hire car” CTP insurance may be required. As the CTP legislation varies in each state we invite you to check with your local authority.
What is Pre-Authorisation?
A pre-authorisation is used to confirm that your credit card details are correct. It works by charging $1 to your nominated credit card and refunds the same amount back after the card is verified. If you do not go ahead with a vehicle booking, the pre-authorisation expires, usually within 1- 5 business days.
How do I join as a Driver?
Drivers join for FREE! Just click on the "Join Now" button and enter your details.
How does the Driver receive the car?
Once a rental booking has been confirmed, both the Driver and car Owner agree to a time and location to meet and handover the car. At handover, both the Driver and Owner need to sign the DMCR Agreement for Use of a Motor Vehicle and ensure that a proper Vehicle Inspection has been completed.
Once complete, the car Owner gives the Driver the keys.
Who can drive the car when rented?
Only the Driver nominated on the DMCR Agreement for Use of a Motor Vehicle is allowed to drive the car during the rental period. Any additional Drivers must be registered DMCR users, have their names (and license details) added to the special conditions section of the DMCR Agreement for Use of a Motor Vehicle (which needs to be signed by the Owner).
Are the cars in good working condition?
All cars must be road worthy with current registration for the term of the rental period. Car Owners sign a declaration in the DMCR Agreement for Use of a Motor Vehicle stating that the car is in good working condition. If this is not the case, the Owner will be charged for the cost of roadside assistance.
Is there a free km limit?
Yes. The minimum free km limit is 100km's per day, with a $0.50 charge per excess km. Drivers can negotiate the excess KM allowance with the Owners, but MUST do so prior to commencement of the rental period.
Are there any car usage restrictions?
Yes. All car usage restrictions are outlined in the DMCR Agreement for Use of a Motor Vehicle, however, please check with the Car Owner to see if there are any additional car restrictions.
Does the Driver have to clean and refuel the car on return?
Yes. The Driver must return the car in a clean condition and with the same amount of fuel that the car came with.
If I have a problem during my rental, can I call someone for help?
DMCR provides full customer support to both car Owner and Drivers. If you have any questions or require assistance during your car rental please call 1300 993 982.
Do the cars have Roadside Assistance?
Yes. Roadside Assistance is available nationwide and can be accessed 24 hours by calling the number listed in your DMCR Agreement for Use of a Motor Vehicle. If the car requires roadside assistance due to technical, mechanical or circumstantial failure not attributed to the Driver, the car owner will be liable for the payment of all roadside assistance costs or charges including call out costs, towing fees and any replacement parts.
When will recurring fees be charged to the Driver?
For Short Term bookings (1 month or less): The whole fee will be charged upfront, 2 days before the booking starts.
For bookings of more than 1 month: You will be charged the first month in advance. The Owners Fee, Insurance and Roadside Assistance will be charged to the Driver on a monthly basis.
How can I improve the chances of getting the car I want?
Create a Wish-List (Improve your results!)
By using a Wish-List when booking, Drivers can drastically improve the chances of getting the car they want. Just tick the box next to the cars you like and then add them to your Wish-List.
To make booking requests, simply view your Wish-List and click the Book Now button. This will send out a booking request on each car in your Wish-List. The first Car Owner to accept your request wins your booking and all other requests get cancelled immediately. The more cars you add to your Wish-List the better your chances.
How do I List my car?
Listing your car is easy and only takes 5 minutes. Click on "Join Now" and fill out the form to register as a user. If you are already registered, simply login with your user name and password and go to Car Listings in the My Account's Car Listing section. Click on Add Car and complete the car details form. You can always update your contact details, car listing details and change your vehicle availability status at any time.
Can I list multiple cars?
Yes, once registered you can list as many cars as you wish. Simply login with your user name and password and go to the Car Listing in the My Account section.
How do I manage my listings and/or rental bookings?
Both car Owners and Drivers can manage car listings or rental bookings from their online account. They can view the status of booking requests; get access to car Owner or Driver information, view/download forms and email customer support.
How do I make a cost/damage claim?
Car Owners can make a car rental cost or damage claim in the My Account section.
What happens if my car is returned late?
Drivers must contact the car Owner to inform them of any delay in the return of the Owners vehicle. Owners are entitled to charge Drivers the advertised daily rate for any vehicle returned more than 2 hours after the agreed return time. If the car is not returned and the car Owner is not able to contact you, the car may be reported stolen. PLEASE ENSURE THAT YOU ARE CONTACTABLE.
What happens if the Driver doesn't pay?
For Short Term bookings (1 month or less): The whole fee will be charged upfront, 2 days before the booking starts. For bookings of more than 1 month: Drivers will be charged the first month in advance. Owner fees, insurance, roadside assistance and Insurance Excess Reduction Waiver will be charged to the Driver on a monthly basis. If the Driver payments declines, DMCR will attempt to liaise with the Driver and recharge them for any missed payments. If these attempts fail, DMCR will pass on all default payments to NCML for collection. This may affect the Drivers credit rating.
What happens if the car is stolen?
All cars rented out on the DMCR website have full insurance cover. If the car is deemed stolen please notify us immediately and we will provide all the available Driver information to the Police. In the event that the car is not returned, an insurance claim can be lodged via the My Account section on the DMCR website.
What happens if the Driver breaks the Terms & Conditions of the DMCR Agreement for Use of Motor Vehicle?
On verification that the Driver has broken the terms of the DMCR Agreement for Use of a Motor Vehicle, DMCR can arrange for your car to be picked up and returned to you. Fees and charges apply; however, in some circumstances can be passed on to the Driver.
If I go away, can I give my car to DMCR to rent out?
Yes - DMCR offers a premium service called Manage My Car (MMC). MMC is an easy and convenient service for people who are going away or just don't wish to manage the whole rental process themselves. DMCR has a national sales team dedicated to finding a Driver for your car and having your car booked out on a regular basis. For more information on MMC, simply call 1300 993 982.
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